As a promotional products supplier, some of our top priorities are high-quality custom printed products and customer satisfaction.
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your product to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com. Once your return has been received and inspected, we will contact you about refunding the cost to the original payment method.
Return and Refund Eligibility
Certain types of items cannot be returned, like perishable goods, custom printed t-shirts and other products (such as special orders or personalized products), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please contact our customer service team if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Crown Promotions does not accept returns on customized apparel and other customized items unless the item is deemed a misprint, materially flawed, or defective. When placing your order, carefully review logos placement, spelling, print colors, and all other order details to ensure the items are printed correctly. Custom logo decals and other customized products you order are made specifically for you.
Please contact our customer service team for additional information about our refund policy.
Customer service hours:
Monday - Thursday 10am-5pm
and Friday 10am-3pm